If all PDQs are down please contact us straight away via a ticket and a phone call. If it is just one PDQ that is having an issue please follow the steps below.
The first 2 things to check is if the PDQ is charged and that you have wifi network. Sometimes they will not connect correctly if they are below a certain % and can only work with wifi.
The next thing to check is if your PDQ is up to date with any updates.
- To do this you need to access the menu. Push 9 and then the green button on the number pad.
- Enter the password 0166 and press the green button.
- Navigate to software
- Updates
- It will then tell you if there is an update due.
- If there is click on it and it will run.
If that hasn't resolved the issue the next thing to check is that the PDQ is set up to the POS till correctly.
- Log in to your POS till
- Navigate down the left hand side and click more.
- Then select Settings
- Then Hardware
- At the bottom of the hardware section is Roller Payments terminal. You need to make sure this matches the PDQ you are trying to use. You can find the serial number on the back of the PDQ.
If these steps haven't resolved your issues please reach out and let us know via the forum. Please give as much detail as you can about the issue. If there is an error code detail that.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article